Privacy policy
PRIVACY POLICY
At Open Up, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect when you visit our website, how we use it, and your rights regarding your personal information.
DATA CONTROLLER
The data controller responsible for processing your personal information is Open Up.
If you have any questions regarding this Privacy Policy or your personal data, please contact us at:
INFORMATION WE COLLECT
When you visit our website or place an order, we may collect the following information:
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First and last name
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Shipping and billing address
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Email address
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Phone number (optional)
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Payment information (securely processed by third-party payment providers)
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IP address, browser type, and device information
We use this information to:
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Process and fulfill your orders.
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Keep you informed about your order status.
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Improve our website, products, and customer service.
SHOPIFY
Our website is powered by Shopify, which provides the e-commerce platform that enables us to sell our products and services.
For more information about Shopify's privacy practices, please visit:
https://www.shopify.com/legal/privacy
PAYMENT PROVIDERS
We use trusted third-party payment providers to process payments securely, including:
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Shopify Payments (Credit Card, Apple Pay, Google Pay)
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Klarna
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PayPal
When you make a purchase, the necessary payment information is transmitted directly to the selected payment provider. Their respective privacy policies apply.
You can review them here:
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Klarna: https://www.klarna.com/privacy
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PayPal: https://www.paypal.com/privacy
COOKIES
Our website uses cookies to provide the best possible shopping experience.
Cookies are small text files stored on your device that help us:
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Keep the website functioning properly.
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Improve your browsing experience.
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Analyze website traffic and performance.
You can manage or disable cookies at any time through your browser settings.
GOOGLE ANALYTICS
We use Google Analytics to better understand how visitors interact with our website and to improve our services.
Google Analytics uses cookies to collect anonymous usage data. This data is only processed with your consent through our cookie banner.
For more information, visit:
https://policies.google.com/privacy
META PIXEL (FACEBOOK & INSTAGRAM)
We use the Meta Pixel to optimize our advertising campaigns on Facebook and Instagram.
Data processing only occurs after you have provided consent through our cookie banner.
For more information, visit:
https://www.facebook.com/privacy/policy
SHIPPING
To fulfill and deliver your order, we share your shipping address and, when necessary, your email address and phone number with our shipping partners.
YOUR RIGHTS
You have the right to:
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Access your personal data.
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Correct inaccurate information.
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Request deletion of your personal data.
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Restrict data processing.
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Request data portability.
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Object to data processing.
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Lodge a complaint with your local data protection authority.
To exercise any of these rights, please contact us at:
DATA RETENTION
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law.
DATA SECURITY
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
All data transmitted through our website is protected using SSL encryption.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements, business practices, or our services.
Any updates will be published on this page.
CONTACT
If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact us at: