Refund policy
RETURN & REFUND POLICY
At Open Up, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your order with ease.
RIGHT OF WITHDRAWAL
You have the right to withdraw from this purchase within 14 days without providing any reason. The withdrawal period begins on the day you, or a third party designated by you, takes possession of the goods.
In addition, we offer an extended 30-day return period from the date you receive your order as a courtesy.
FREE RETURNS
Returns are completely free of charge. You will not incur any costs for returning your order to us.
RETURN ELIGIBILITY
To qualify for a return, the item must meet the following conditions:
-
Be unused and in its original condition.
-
Include all original tags and labels.
-
Be returned in its original packaging.
-
Show no signs of wear, use, or damage.
We reserve the right to refuse a return or apply a reduction in the refund amount if the returned item does not meet these conditions.
HOW TO RETURN AN ITEM
-
Contact us at support@openup-ofc.com with your order number and the reason for your return.
-
Within 24 hours, you will receive an email containing the return address and further instructions.
-
Carefully package the item and ship it to the address provided.
-
Once we receive and inspect your return, we will process your refund.
REFUNDS
After receiving and inspecting your returned item, we will process your refund within 5 to 10 business days. Refunds will be issued to the original payment method used for the purchase.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
EXCHANGES
If you would like a different item or size, we recommend returning the original item and placing a new order. This is the fastest way to receive your preferred product.
DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged or defective, please contact us within 48 hours of delivery at support@openup-ofc.com.
Please include:
-
Your order number.
-
Photos clearly showing the damage or defect.
We will promptly provide an appropriate solution, either by sending a replacement or issuing a full refund.
SHIPPING & PROCESSING
-
Processing Time: 1 to 2 business days
-
Estimated Delivery Time: 7 to 15 business days
CONTACT
If you have any questions regarding returns or refunds, please contact us at:
We typically respond within 24 hours.